Privacy policy

The website and store are run by BLACKSHARK, based in Oman. Address: 6th Phase, Al Amerat, Muscat. You can reach us on WhatsApp or by email at blacksharkgaming@gmail.com (see Contact).

The website is hosted on Cloudflare. To deliver pages and protect the site, every request passes through Cloudflare, which processes your IP address, browser details (the "user agent"), the page you asked for and the time.

We use your IP address to limit how many requests one address can make in a minute, which stops abuse and password guessing. We do not use it to identify you, and we do not build a profile of your visits. Apart from the staff sign-in records described below, the website does not save these details in its own database. Cloudflare may keep limited technical logs under its own policies.

What you type in the search box is sent to our server to find matching products. It is not stored.

Items you save (the heart button) and the PC build you are working on are kept in your browser's local storage, on your device, not on our servers. To show current prices and stock, the website sends the product numbers of your saved items to our server; nothing links that request to you. A PC build is also written into the page address, so you can share it: anyone with that link sees the parts you picked and nothing else.

You can clear this at any time: see Cookies and storage.

"Order on WhatsApp" opens WhatsApp with a message we write for you: the product name, quantity, SKU, the price shown on the website and a link. Nothing is sent to us until you press send in WhatsApp, and you can change the message first.

When you message us, we receive what WhatsApp shows to anyone you chat with: your WhatsApp name, your phone number, your profile photo (depending on your WhatsApp settings) and your messages. We also receive anything you choose to send, such as a delivery address or photos of a faulty item.

We use this to answer you, confirm prices and stock, arrange payment and delivery or collection, and help with returns and warranty. The chats are handled by our team on the WhatsApp numbers listed on the Contact page.

WhatsApp is a service of Meta. How WhatsApp itself handles your account and messages is covered by the WhatsApp Privacy Policy.

The website does not take payments and never asks for card details. How you pay is agreed with us in the WhatsApp chat. If you pay through a bank or payment provider, they handle your payment details under their own terms; we receive the confirmation and the amount paid.

This part only concerns the people who manage the store, not shoppers. The admin panel is a separate website. For each staff account we hold the email address, a display name and a role.

• Passwords and the authenticator app used for two-factor sign-in are handled by Supabase, our sign-in provider, which stores them in its data centre in Japan and sends "forgot password" emails.
• Signing in sets one cookie that keeps the person signed in (see Cookies and storage).
• Failed sign-in attempts are recorded with the IP address so that repeated guessing can be blocked. These records are deleted automatically, normally within a day or two.
• Changes to products and photos, and account events such as sign-ins and password changes, are written to an activity log with the staff member and IP address, so every change can be traced.

The website links to our Instagram account and to the Instagram posts some products came from. Opening those links takes you to Instagram, a Meta service, whose own policies apply. The website does not embed Instagram posts or buttons, so nothing is sent to Instagram just by viewing our pages.

• It has no customer accounts and asks for no card details.
• It has no advertising, analytics, tracking pixels or social media widgets.
• It does not track your location or fingerprint your browser.
• Fonts and images come from our own site, so your browser does not contact other companies while you browse.
• We do not sell personal information.

• To run the website and keep it secure.
• To answer your messages and to confirm, supply and deliver your order.
• To handle returns, refunds and warranty claims.
• To keep business and tax records where the law requires it.
• To prevent fraud and misuse.

• Cloudflare: hosting, security and request limits for the website (worldwide network).
• WhatsApp (Meta): when you choose to message us.
• Supabase: sign-in for store staff only.
• Others only when needed for your order, such as a courier you agree to, and only the details they need.
• Authorities, when the law requires us to.

Some of these services work outside Oman: Cloudflare's network is worldwide, Supabase keeps staff sign-in data in Japan, and WhatsApp handles messages on Meta's servers.

• Website: there is no shopper database. Saved items and builds stay in your browser until you clear them.
• WhatsApp chats and order records: only as long as we need them for your order, after-sales support and warranty, and our legal and accounting duties.
• Staff accounts: as described above.

You can ask us to:

• tell you what information we hold about you;
• correct it;
• delete it. Some order and payment records may have to be kept for legal or accounting reasons; we will tell you if so.

Contact us on WhatsApp or by email at blacksharkgaming@gmail.com. To protect you, we may check that the request comes from you, for example by replying to the WhatsApp number you ordered from. You can also clear what the website stored in your browser yourself, and delete a chat on your side of WhatsApp. Depending on where you live, the law may give you further rights.

The website does not ask for anyone's age and has no accounts, and we do not knowingly collect personal information from children through it. If you are a parent or guardian and think your child has sent us personal information, contact us and we will delete it.

The website uses HTTPS only. The admin panel is a separate site with its own address, every staff sign-in needs a password and a code from an authenticator app, and every page and request is rate-limited. No system is perfectly secure; if you notice a problem, please tell us straight away.

When the website or the way we handle information changes, we update this page and the date and version at the top.

Questions or requests about your information:

• Munir Al BalushiWhatsApp wa.me/+96879970799(opens WhatsApp)
• Bassam Al BalushiWhatsApp wa.me/+96871146552(opens WhatsApp)
• Jassem Al BalushiWhatsApp wa.me/+96894909974(opens WhatsApp)
• Emailblacksharkgaming@gmail.com