Returns, refunds and warranty

Nothing in this policy limits your rights under the consumer protection laws of Oman. Where the law gives you more than this policy does, the law applies.

If an item does not work properly or arrives damaged, tell us as soon as you notice, with your order details and photos or a short video of the problem. We will check it and then repair, replace or refund it as the law and the product's warranty require.

Please keep the item, its accessories and packaging until we have agreed what happens next.

If you receive a different product from the one we confirmed, or it does not match its description, contact us and we will exchange it or refund you.

The warranty for a product is the one stated on its product page or confirmed to you in the chat. Many products also carry the manufacturer's warranty. Keep your invoice or the chat confirming your order as proof of purchase.

Warranty covers faults, not damage caused by accidents, misuse or unauthorised repairs.

We do not publish a fixed period for change-of-mind returns. Before you pay, ask us whether the item can be returned if you change your mind, and we will tell you in the chat.

Where the law allows, the following cannot be returned just because you changed your mind. They are still covered if they are faulty or not as described.

• games and software once opened;
• digital cards and codes once delivered;
• PCs built or configured to your specification;
• items damaged after delivery.

We will tell you before you pay if your order includes one.

A digital card or code counts as delivered when we send it to you in the chat or hand it to you. If a code does not work, tell us straight away without trying to change it: we will check it with the issuer and replace or refund it if it was faulty.

A PC we assemble to your order is made from parts that each keep their own warranty. If the PC or a part is faulty, the sections above apply. If you change your mind after assembly has started, contact us and we will explain what we can do.

If you were charged twice or paid more than the confirmed total, tell us: once we confirm it, we refund the extra amount. If a payment was made that you did not make, contact us and your bank straight away.

1. Message us on WhatsApp or by email at blacksharkgaming@gmail.com with the product, when you got it and what is wrong, plus photos if it is damaged or faulty.
2. We reply with the next steps. Please do not send items back before we agree how.
3. Once the return is agreed and checked, we repair, replace or refund as described above.

Refunds go back the way you paid where possible, or another way we agree with you. Once we accept a return, we pay the refund within 3 to 5 business days. If you paid by card or bank transfer, your bank may take longer to show it.

If you paid by card and raise a dispute with your bank, please tell us too, so we can resolve it with you directly.

• Munir Al BalushiWhatsApp wa.me/+96879970799(opens WhatsApp)
• Bassam Al BalushiWhatsApp wa.me/+96871146552(opens WhatsApp)
• Jassem Al BalushiWhatsApp wa.me/+96894909974(opens WhatsApp)
• Emailblacksharkgaming@gmail.com